Customize review management with Post Analysis System

Vivinavi users can write reviews for the stores and businesses of Town Guide listing. The store can register their email address to receive email notification of new reviews and manage reviews. You can manage reviews without a paid account. Why not advertise your store by using the reviews effectively?

About Vivinavi reviews
Benefits of Review
  • New customers can visit the store comfortably after reading the reviews.
  • Good reviews attract more customers.
  • Recognize areas for improvement from the customer feedback.
  • Discover the strengths and selling points that the store did not know.
  • Build trust by listing well-balanced reviews.
Features of Vivinavi Review System
  • Receive email notification of new reviews.
  • View a list of reviews on the management page.
  • Hide troublesome reviews at any time.
    Paid version can auto-manage reviews based on the learned data.
  • Add troublesome users to the blacklist.
Improve the effectiveness of review management

Review is an important place for users to share their opinions about the products or services; however, the reviews may also include inappropriate contents or other contents that negatively influence customer experience.

Detect troublesome reviews

Vivinavi Review System (Paid version) has the  Post Analysis System  function which detect and automatically hide troublesome reviews.

Free version
  • To hide reviews, you need to log-in to [Manage Review] page and hide them manually.
Paid version
  • Post Analysis System can  auto-manage  reviews. Unlike a spam filter, you can make it learn the standards of detecting troublesome reviews.
Customize Post Analysis System

If you use Review System (Paid version), you can make Post Analysis System learn to hide the certain reviews (ex. the contents you prefer to hide). By using this, you can keep the ideal reviews and protect brand image and customer experiences.

How to customize
  1. New review is added.
  2. The store receives notification and the review will be listed on [Manage Review] page.
  3. Appropriate reviews: If you click [Normal], Post Analysis System learn it and similar reviews will be automatically published from next time.
  4. Inappropriate or unfavorable reviews: If you click [spam], Post Analysis System learn it and similar reviews will be automatically hidden from next time.

* Repetitive learning is required for the ideal function.

Publish or hide reviews

Anyone can use Review System for free.
If you register your business (free), you will receive email notification and publish or hide reviews. By using paid version, you can make Post Analysis System learn review contents and use auto-management function (publish or hide reviews based on the learned data).

Register business Free version(No registration) Free version(Registered) Paid version
Review function Yes Yes Yes
Publish/hide manually No Yes Yes
Email notification to the store No Yes Yes
Review learning function No No Yes
Auto-management by learning No No Yes
Automatically publish or hide reviews according to the store policy.

You can manage reviews according to the store policy (including inappropriate and unfavorable reviews) and customize Post Analysis System freely.

* If the reviews are clearly inappropriate, notification will not be sent to the store and the review will not be listed on [Manage Review] page.
Price

Please email us for details.

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